Customer Service Policy

Customer Service Policy - warmyhoodie

At warmyhoodie, your satisfaction is at the heart of everything we do. We’re here to make your shopping journey for vibrant women’s hoodies, sweaters, and clothing as seamless, joyful, and stress-free as possible. This customer service policy is designed to share how we’ll support you every step of the way—with the same warmth and care that goes into crafting our pieces.

Our Promise to You

We believe great fashion deserves great service. From the moment you start browsing our collection to long after your order arrives, our team is dedicated to being friendly, responsive, and here for you. Whether you have a question about sizing, need help tracking your package, or want to share feedback, we’re committed to listening and helping with care. Your trust in us means the world, and we strive to live up to it with every interaction.

Get in Touch With Us

We’re just an email away! For any questions, concerns, or assistance, reach out to our customer service team at:
Email: support@warmyhoodie.com
We strive to reply to every email within 24-48 business hours (excluding weekends and public holidays). For urgent matters, we’ll prioritize your request and get back to you as quickly as we can—because we know how exciting it is to wait for your new favorite outfit!

Support for Your Order

We want your order experience to be smooth from start to finish. Here’s how we’ll support you with all things related to your purchase:
Tracking Your Package: Once your order ships, we’ll send you a confirmation email with a tracking number and link. This way, you can follow your package’s journey right to your door. If you don’t receive tracking info within 24 hours of your order being marked as shipped, just drop us an email, and we’ll sort it out for you.
Modifying or Canceling Your Order: We process orders quickly to get your new pieces to you fast, but if you need to make a change (like size, color, or shipping address) or cancel your order, please contact us immediately. We can only accommodate modifications or cancellations if the order hasn’t been processed or shipped yet. If your order is already on its way, we’ll guide you through our return or exchange process instead.

Return & Exchange Policy

We want you to love your warmyhoodie pieces as much as we do. If something isn’t quite right, here’s how our return and exchange process works:
Eligibility: You can return or exchange unused, unworn, and unwashed products within 30 days of delivery, as long as the original tags and packaging are intact. Products that are damaged, stained, or altered (other than by manufacturing defects) unfortunately can’t be returned or exchanged.
How to Initiate a Return/Exchange: First, send an email to support@warmyhoodie.com with your order number, product details, and the reason for your return or exchange. Our team will review your request and send you a return authorization (RA) number and shipping instructions within 2 business days. Please ship the product back to us with the RA number clearly marked on the package. Note that return shipping costs are your responsibility unless the return is due to a manufacturing defect or an error on our part (like sending the wrong size or product).
Processing Your Return/Exchange: Once we receive and inspect your returned item (usually within 5-7 business days), we’ll process your refund or exchange right away. Refunds will be issued to your original payment method within 7-10 business days, and exchange items will be shipped out as soon as possible—so you can get your perfect fit or style without delay.

Product Quality & Defect Support

We take great pride in the quality of our women’s hoodies, sweaters, and clothing. If you receive a product with a manufacturing defect (like faulty stitching or material flaws) or if it doesn’t match the description on our website, please contact us immediately with photos of the issue and your order details. We’ll make it right by offering a free return, exchange, or refund, and we’ll cover the return shipping costs in these cases.

Sizing & Product Information Help

We provide detailed sizing charts and product descriptions on each product page to help you make the best choice. If you need extra help with sizing, fabric details, or care instructions, don’t hesitate to ask! Our team is happy to share personalized recommendations to ensure you find the perfect fit.

Your Privacy & Security

We respect your privacy deeply. Any personal information you share with us (like contact details or payment info) is used only to process your orders and provide you with great service. We protect your data in line with our Privacy Policy and will never share it with third parties without your consent.

Your Feedback Matters

Your thoughts help us grow and improve. If you have any suggestions, compliments, or concerns, please let us know via email. We’ll listen carefully, investigate thoroughly, and work with you to find a satisfactory resolution.
Thank you for choosing warmyhoodie. We’re honored to be part of your style journey and can’t wait to continue serving you with care and dedication.
Last Updated: 2025-12-20