Terms of Purchase

Terms of Purchase - warmyhoodie

Welcome to warmyhoodie! These Terms of Purchase govern your purchase of vibrant women’s hoodies, sweaters, and clothing from our website. By placing an order with us, you agree to comply with and be bound by these terms. We strive to make your shopping experience clear and enjoyable, so please take a moment to review the key details below.

1. Order Placement & Confirmation

When you place an order on our website, you are making a binding offer to purchase the selected products. We will send you an order confirmation email shortly after receiving your order to acknowledge we have received your request. Please note that this confirmation does not constitute acceptance of your order. Your order will be considered accepted only after we have processed your payment and sent a shipping confirmation email with tracking information.
We reserve the right to refuse or cancel any order for reasons including, but not limited to, product unavailability, pricing errors, or suspected fraudulent activity. If we cancel your order after payment has been processed, we will issue a full refund to your original payment method.

2. Payment Terms

All payments on our website are processed in United States Dollars (USD). We accept major credit cards, debit cards, and other secure payment methods as displayed at checkout.
By providing your payment information, you confirm that the information is accurate and that you are authorized to use the payment method for the transaction. We use trusted third-party payment processors to handle all payment details securely, and we do not store full payment information on our servers (see our Privacy Policy for more details).

3. Shipping & Delivery

We offer free shipping worldwide on all orders, with no minimum purchase required.
• Order Processing Time: All orders are processed within 1-3 business days (excluding weekends and public holidays) after payment confirmation.
• Delivery Timeframe: After processing, the estimated delivery time for all orders is 6-12 business days. This timeframe is an estimate and may be slightly extended during peak seasons or due to unforeseen circumstances (e.g., customs delays, weather disruptions). We will send you a shipping confirmation email with tracking information once your order is dispatched, so you can monitor its journey.

4. Returns & Refunds

We want you to love your warmyhoodie pieces. If you are not satisfied with your purchase, you may return eligible products for a refund within 60 days of delivery.
• Eligibility: Returned items must be unused, unworn, unwashed, and in their original condition with all tags and packaging intact. Items that are damaged, stained, altered, or missing original tags are not eligible for return.
• Return Process: To initiate a return, please contact our customer service team at support@warmyhoodie.com with your order number and product details. We will provide you with return authorization and instructions. Since we offer free shipping, return shipping costs (if any) will be borne by the customer unless the return is due to a manufacturing defect or an error on our part.
• Refund Processing: Once we receive and inspect your returned item (usually within 5-7 business days), we will process your refund if the return is eligible. Refunds will be issued to your original payment method and typically take 5-10 business days to reflect in your account, depending on your bank or payment provider.

5. Product Availability & Descriptions

We strive to ensure that product descriptions, images, and pricing on our website are accurate and up-to-date. However, we do not warrant that product descriptions or images are error-free. If a product is unavailable after you place an order, we will notify you and offer a refund or alternative product (if available).
Color variations may occur due to differences in computer monitors, mobile screens, and lighting conditions. We cannot guarantee that the product color you see on your device will exactly match the actual product color.

6. Responsibilities of the Customer

You are responsible for providing accurate and complete shipping information (including street address, city, postal code, and contact phone number) when placing your order. We are not liable for delayed, lost, or undelivered orders due to incorrect or incomplete shipping information.
You agree to use our website and services for legitimate purposes only and not to engage in any fraudulent or unauthorized activity.

7. Modifications to These Terms

We may update these Terms of Purchase from time to time to reflect changes in our business practices, legal requirements, or industry standards. When we make changes, we will update the "Last Updated" date at the bottom of this page and post the revised terms on our website. Your continued use of our website and purchase of products after the changes are posted constitutes your acceptance of the updated terms.

8. Contact Us

If you have any questions or concerns about these Terms of Purchase, please contact our friendly customer service team at support@warmyhoodie.com.
Thank you for choosing warmyhoodie. We appreciate your trust and look forward to providing you with beautiful, vibrant women’s clothing that makes you feel confident and joyful.
Last Updated: 2025-12-20