Refund Policy

Refund Policy - warmyhoodie

At warmyhoodie, we want you to be completely satisfied with your purchase of our vibrant women’s hoodies, sweaters, and clothing. This Refund Policy outlines the details of our refund process, ensuring transparency and clarity as we work to make any necessary returns or refunds as smooth as possible for you.

Eligibility for Refunds

To be eligible for a refund, your item must meet the following criteria:
• The item is returned within 30 days of delivery.
• The item is unused, unworn, and unwashed, with all original tags and packaging intact.
• The item is not damaged, stained, or altered (other than by manufacturing defects).
Please note that customized or personalized items are not eligible for refunds unless they are defective or we made an error in your order.

How to Request a Refund

Requesting a refund is simple—just follow these steps:
1. Contact Our Team: Send an email to support@warmyhoodie.com with your order number, the name of the item(s) you wish to return for a refund, and a brief explanation of why you’re requesting a refund. If the refund is due to a manufacturing defect or an error on our part (e.g., wrong size, wrong item), please include photos of the issue to help us process your request faster.
2. Receive Return Authorization: Our customer service team will review your request within 2 business days. If your refund is approved, we’ll send you a Return Authorization (RA) number and detailed instructions on how to ship the item back to us. Please make sure to clearly mark the RA number on the outside of the package—this helps us identify your return quickly.
3. Ship the Item Back: Send the eligible item(s) back to us using the shipping method of your choice. Please note that return shipping costs are your responsibility unless the refund is due to a manufacturing defect or our error (in which case we’ll cover the return shipping costs and provide a prepaid shipping label if needed).

Refund Processing Timeline

Once we receive your returned item, our team will inspect it to ensure it meets the refund eligibility criteria (this usually takes 5-7 business days).
If the inspection is approved, we’ll process your refund immediately. Refunds will be issued to your original payment method, and you’ll receive a confirmation email once the refund is processed.
Please allow 7-10 business days for the refund to reflect in your account, as processing times may vary depending on your bank or payment provider.

Refund Amounts

• For eligible items returned in compliance with our policy, you’ll receive a full refund of the item’s purchase price (excluding original shipping costs, unless the refund is due to our error).
• If the returned item is found to be ineligible (e.g., worn, damaged, missing tags), we’ll contact you to inform you of the issue and may send the item back to you without processing a refund.

Refunds for Defective or Incorrect Items

If you receive an item with a manufacturing defect (e.g., faulty stitching, material flaws) or if we sent you the wrong item/size, we’ll offer a full refund (including original shipping costs) and cover the return shipping costs. Simply follow the refund request steps above, and we’ll prioritize your request to resolve the issue as quickly as possible.

Non-Refundable Items

The following items are non-refundable:
• Items that are worn, washed, stained, or damaged by the customer.
• Items without original tags or packaging.
• Customized or personalized items (unless defective).
• Items returned after the 30-day eligibility period.

Contact Us for Refund Questions

If you have any questions or need assistance with your refund request, please don’t hesitate to reach out to our friendly customer service team at support@warmyhoodie.com. We’re here to help!
Thank you for choosing warmyhoodie. We appreciate your understanding of our refund policy, and we’re committed to ensuring you have a positive shopping experience with us.
Last Updated: 2025-12-20